“Britam has partnered with M-Tiba to enable customers to access an affordable inpatient medical cover.
All M-Tiba customers need to do is simply SMS “Tiba” to 20253. The benefits of the cover include:”
This is an inpatient individual cover. The covered member shall access inpatient health care services at hospitals in the Britam panel only. It also has a funeral insurance benefit, that is paid in lamp sum to the next of kin in case of demise of the insured member.
Primary member aged 18 – 65 years at entry (joining the scheme) and exits at a maximum of 70 years old.
An annual premium of Ksh. 3,200/- for Ksh 100,000 inpatient cover option 1 or an annual cost of Ksh. 4,200/- for Ksh 200,000 inpatient cover option 2
i.
Member will receive an sms from MTIBA
ii.
Customer will respond with the word “TIBA” to
20253
iii.
Member gets a call from a Britam representative
to guide on how to sign up
iv.
After you opt in,
the premium will be deducted from your savings
v.
You will receive
a message when the deduction is done from MTIBA
vi.
Britam will send
you an SMS with the date on when the policy will be active
vii.
Britam will also
share an SMS with the policy document for further information
viii.
A pass/physical
card will be sent to you, which will be used for identification at the
hospital, as well as being added on the Britam Ip product on MTIBA (member will
receive an SMS after successful registration)
ix.
MTIBA will give you details of the membership
number and the current balance
i.
Member will receive an sms from MTIBA
ii.
Customer will respond with the word “TIBA” to
20253
iii.
Member gets a call from a Britam representative
to guide on how to sign up
iv.
After you opt in,
the premium will be deducted from your savings
v.
You will receive
a message when the deduction is done from MTIBA
vi.
Britam will send
you an SMS with the date on when the policy will be active
vii.
Britam will also
share an SMS with the policy document for further information
viii.
A pass/physical
card will be sent to you, which will be used for identification at the
hospital, as well as being added on the Britam Ip product on MTIBA (member will
receive an SMS after successful registration)
ix.
MTIBA will give you details of the membership
number and the current balance
i. Member will receive an sms from MTIBA
ii. Customer will respond with the word “TIBA” to
20253
iii. Member gets a call from a Britam representative
to guide on how to sign
After you opt in,
the premium will be deducted from your savings
v.
You will receive
a message when the deduction is done from MTIBA
vi.
Britam will send
you an SMS with the date on when the policy will be active
vii.
Britam will also
share an SMS with the policy document for further information
viii.
A pass/physical
card will be sent to you, which will be used for identification at the
hospital, as well as being added on the Britam Ip product on MTIBA (member will
receive an SMS after successful registration)
ix.
MTIBA will give you details of the membership
number and the current balance
iv.
Refer to the policy document on Freshdesk/commercial KE confluence page
From over 400 Britam accredited facilities, check Britam website
A member should present the medical card provided by Britam to the healthcare facility of choice. In case one does not have the medical pass they should contact the 24/7 line 0705100100 for assistance.
The provider/facility should notify Britam within 24 hours.
What is the waiting period before I can use the benefit?
It takes 5 working days from the day of submitting the death certificate
Chronic diseases are conditions that last 1 year or more and require ongoing medical attention or limit activities of daily living or both. Chronic diseases such as heart disease, cancer, diabetes, hypertension etc
Yes, chronic, and pre-existing conditions are covered up to 25% of the inpatient benefit
In the event of nonpayment of premiums within the grace period, all the attached benefit cover shall lapse and become suspended.
Get in touch with Britam contact center or call the help line number indicated behind your medical pass.